FAQs

Terms and Agreement Policy:

Please read the following terms and agreement policy carefully before making a purchase from our store. By placing an order, you acknowledge and agree to the terms outlined below:

1. Returns Process:
To initiate a return, please contact our customer support team at contact@teanancious.com. They will guide you through the return process and provide you with further instructions. Returns must be requested within 14 business days from the date of delivery.

2. Broken Items:
If any items arrive broken or damaged, please photograph the damaged items and send the photos to our staff at contact@teanancious.com. We will require this evidence to process your return. Please note that broken items will not be returned; instead, a replacement or refund will be provided.

3. Reasonable Returns:
Items eligible for return must be in a reasonable condition for resale. We reserve the right to reject returns if the items are not in their original packaging, have been used, or show signs of damage caused by the customer.

4. Unacceptable Returns:
The following issues are considered unacceptable for returns:
- The buyer does not like the product.
- The product description does not match the actual product.
- The product has an unusual smell.
- The buyer ordered the wrong items or SKU.
- The shipping address was provided incorrectly.
- Product differences were negotiated in advance.
- Tracking information was deleted by logistics companies or local post offices.

5. Return Initiation:
In the event that a return is necessary, please contact our staff at contact@teanancious.com to start the return process. They will provide you with the required information and guide you through the return procedure.

6. Return Validity:
Returns are valid for 14 business days from the date of arrival. Please ensure that the returned items are shipped within this timeframe to be eligible for a refund or replacement.

7. Tracking Information:
While we strive to provide tracking information for all orders, please note that tracking is not guaranteed. However, we will make every effort to provide you with the most up-to-date information regarding the status and location of your package.

8. Exclusion of Shipping Fees, Sales Tax, and Other Fees in Purchase Policy

Introduction:
This purchasing policy outlines the guidelines for excluding shipping fees, sales tax, and other additional charges from the listed prices of products or services. By implementing this policy, we aim to provide transparency and clarity to our customers regarding the total cost of their purchases

1. Pricing Transparency:
1.1. All prices displayed on our website, catalogs, or any other sales channels will exclude shipping fees, sales tax, and other additional charges.
1.2. The excluded charges will be clearly mentioned alongside the listed prices to avoid any confusion or misunderstanding.

2. Shipping Fees:
2.1. Shipping fees will be calculated separately based on the weight, dimensions, and destination of the purchased item.
2.2. Customers will be informed about the shipping fees during the checkout process, before finalizing their purchase.
2.3. Shipping fees may vary depending on the chosen shipping method, such as standard, expedited, or international shipping.

3. Sales Tax:
3.1. Sales tax will be applied based on the applicable tax laws and regulations of the customer's location.
3.2. The sales tax amount will be calculated and added to the final purchase price during the checkout process.
3.3. Customers will be notified about the sales tax amount before completing their purchase.

4. Other Fees:
4.1. Any additional fees, such as customs duties, import taxes, or handling charges, will be excluded from the listed prices.
4.2. Customers will be responsible for paying these fees, if applicable, upon receiving the purchased item.
4.3. Information regarding potential additional fees will be provided to customers during the checkout process or through relevant communication channels.

5. Payment Confirmation:
5.1. Before finalizing the purchase, customers will receive a detailed order summary, including the excluded charges and the total cost of their purchase.
5.2. Customers will have the opportunity to review and confirm their order, acknowledging the excluded charges and their responsibility for any additional fees.

6. Communication and Customer Support:
6.1. Our customer support team will be available to address any queries or concerns related to excluded charges, shipping fees, sales tax, or other additional fees.
6.2. Customers will be encouraged to contact our support team for clarification or assistance regarding the total cost of their purchase.

7. Policy Review:
7.1. This policy will be periodically reviewed to ensure its effectiveness and compliance with any changes in tax laws, shipping regulations, or other relevant factors.
7.2. Any necessary updates or modifications to this policy will be communicated to customers in a timely manner.

By implementing this purchasing policy, we aim to provide our customers with a transparent and accurate understanding of the total cost of their purchases, ensuring a positive and informed buying experience.
Please contact our customer support team if you have any questions or concerns regarding our terms and agreement policy. We are here to assist you.

Thank you for choosing our products. We appreciate your business!

[STAFF @ TEAnacious]